Legal

Privacy Policy

Last updated: July 1, 2025 · Applies to residents of California and all users of FRESKNOW

This Privacy Policy explains how FRESKNOW ("we," "us," or "our") collects, uses, and protects your personal information when you use the FRESKNOW platform. This policy complies with the California Consumer Privacy Act (CCPA) and other applicable California and federal privacy laws.

1. Information We Collect

Information you provide directly:

Full name, username, and email address at registration
Profile photo and gallery images you upload
Bio, about me text, and social media handles
Content you post: threads, replies, event listings, articles, comments
Messages sent to other members
Invitation requests and vouch activity

Information collected automatically:

IP address and general location (city/region level)
Browser type and device information
Pages visited and features used within the Platform
Date and time of activity

2. How We Use Your Information

To operate and maintain your account
To display your profile and content to other members
To send invite links and community notifications
To enforce our Terms of Service and Community Guidelines
To improve the Platform and understand how members use it
To respond to your questions or support requests

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

3. How We Share Your Information

Your public profile information (name, username, profile photo, bio, public posts) is visible to other logged-in FRESKNOW members. Depending on your privacy settings, some of this may be visible to non-members browsing the Platform in read-only mode.

We do not share your personal information with third parties except:

When required by law, court order, or government authority
To protect the safety, rights, or property of FRESKNOW or its members
With service providers who help operate the Platform (e.g., web hosting), under confidentiality obligations

4. Your California Privacy Rights (CCPA)

As a California resident, you have the following rights regarding your personal information:

Right to Know: You may request a copy of the personal information we hold about you.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out: We do not sell personal information, so no opt-out is required. However, you may adjust your profile privacy settings at any time.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact the site administrator through the Platform.

5. Data Retention

We retain your personal information for as long as your account is active. If you delete your account, we will remove your personal data within a reasonable time, except where retention is required by law or for legitimate operational purposes (such as maintaining records of content that was removed for safety reasons).

6. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no internet transmission is 100% secure, and we cannot guarantee absolute security. You use the Platform at your own risk.

Passwords are stored using industry-standard one-way hashing (bcrypt). We do not have access to your password.

7. Cookies and Tracking

FRESKNOW uses session cookies to keep you logged in. We do not use third-party tracking cookies or advertising trackers. We may use basic, privacy-preserving analytics to understand general usage patterns.

8. Children's Privacy

FRESKNOW is intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has created an account, we will terminate it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active members of material changes. Continued use of the Platform after updates constitutes acceptance of the revised policy.

10. Contact

For any privacy-related questions, requests, or concerns, please contact the site administrator through the Platform.